User Agreement
Contract Formation and Overview
Definitions
Our Obligations
Your Obligations
Cancellation and Refunds
Collection of Information
Intellectual Property
Warranties and Liability
Electronic Communications
Termination
Complaints
General
1. Contract Formation and Overview
These Terms and Conditions govern the terms under which you may access and use this website and its associated services (together, the "Service"). You agree to be bound by the Terms and Conditions terms by accessing, registering with, and using the Service. If you do not wish to be bound by the Terms and Conditions, do not access, register with or use the Service. The language of these Terms and Conditions is English, and all Services, instructions and transactions carried out in connection with it shall be in English.
In these Terms and Conditions, the terms "MEK-SKY CLOTHING AND REMIT Limited", "we", "us", and "our" refer to MEK-SKY CLOTHING AND REMIT Limited, together with its employees, directors, affiliates, successors, and assigns. MEK-SKY CLOTHING AND REMIT Limited is a company registered number 08629925 in England, with its registered office at 207 Walworth Road, London, SE17 1RL, United Kingdom. It is Authorised and Regulated by the Financial Conduct Authority (FCA) under the Payment Service Regulations for the provision of payment services. Registration number: 932323
The terms "you" and "your" refer to users of the Service, whether in their capacity as Senders, Recipients, or visitors to this website.
The Service was created to assist customers in sending money to their family and friends and receiving money from family and friends worldwide. We recommend that you only send money through the Service to people you know personally for security reasons. You must not use the Service to send money to strangers, for example, sellers of goods and services, private or retail.
2. Definitions
In this Terms and Conditions:
Destination Country means the country in which the Recipient receives money through the Service.
Local Taxes means any taxes or charges payable in the Destination Country
Payment Instrument means a valid payment instrument such as a bank account, debit card or credit card.
Payout Amount means the amount paid out to the Recipient after any foreign exchange conversion and excluding Local Taxes.
A recipient means someone who receives money through the Service.
A sender means someone who uses the Service to send money.
Service Fee means the fee plus any additional charges applicable to each Transaction.
Service Provider means a local bank, money exchange house, or other third-party service providers in the Destination Country with whom MEK-SKY CLOTHING AND REMIT Limited works in providing the Service
Transaction means a specific instruction to send money through the Service.
Transaction Amount means the amount of money the Sender wishes to send to the Recipient, excluding applicable fees before any foreign exchange conversion.
3. Our Obligations
Subject to these Terms and Conditions, we agree to provide the Service to you using reasonable care. The Service may not be available in whole or in part in certain regions, countries, or jurisdictions
We are not obliged to process any particular Transaction. When you submit a Transaction, you request that we process the Transaction on your behalf. In our sole discretion, we may choose whether or not to accept the offer to process that Transaction. However, if we decide not to process the Transaction, we will notify you promptly of that decision and repay the money paid to us.
MEK-SKY CLOTHING AND REMIT Limited reserves the right to modify or discontinue the Service or any part of the Service without notice, at any time and from time to time. In our absolute discretion, we may refuse any Transaction or limit the amount to be transferred, either on a per transaction basis or an aggregate basis and individual accounts or related accounts
We may, in our sole discretion, refuse Transactions from specific Senders or to particular Recipients, including but not limited to entities and individuals on restricted or prohibited lists issued from time to time by the UK Government and the European Union. In addition, not all Payment Instruments are available to all customers at all times, and we may, at our sole discretion, refuse Transactions funded from specific Payment Instruments.
We will attempt to process Transactions promptly, but any Transaction may be delayed or cancelled for several reasons, including but not limited to: our efforts to verify your identity; validate your Transaction instructions; contact you, or otherwise comply with applicable law; or due to variations in business hours and currency availability.
We will attempt to provide Senders and Recipients with up-to-date information regarding our Service Providers' location and opening hours using the information on our website. However, you agree that MEK-SKY CLOTHING AND REMIT Limited shall not be held responsible for any inaccuracies in that information or any consequential loss resulting from incorrect or incomplete information
4. Your Obligations
You agree that:
you will not access, use or attempt to use the Service as a Sender unless you are at least 18 years old and that you have the legal capacity to form a binding legal contract in the relevant jurisdiction
for each Transaction that you submit, you will pay us the Service Fee in addition to the Transaction Amount. Payment becomes due at the time that you submit your Transaction. If you submit a Transaction that results in MEK-SKY CLOTHING AND REMIT Limited becoming liable for charges including but not limited to chargeback or other fees, you agree to reimburse us for all such costs
in connection with your registration and use of the Service, you will
provide us with true, accurate, current and complete evidence of your identity, and promptly update your personal information if and when it changes
provide our merchant with details of one or more Payment Instruments and
provide us with true, accurate, and current, complete information for all Transactions.
when you pay for a Transaction in one currency and the Recipient is paid in another currency, there will be a difference between the exchange rate at which we buy foreign currency and the exchange rate provided to you. MEK-SKY CLOTHING AND REMIT Limited and its Service Providers usually make a small profit in these circumstances. If such an account is denominated in another currency, the amount to be received by the Recipient will be reduced by the number of extra charges incurred because of the incorrect information you gave, and we will have no obligation to make good such reduction.
when you are sending money under these Terms and Conditions, it is your responsibility to ensure all the Transaction details are accurate before submission. Once a Transaction has been submitted for processing, it is not usually possible to change any of its components. You will be allowed to confirm Transactions before submission, and you must check the details carefully.
MEK-SKY CLOTHING AND REMIT Limited will have no responsibility for any fees or charges you may incur by using a particular Payment Instrument to fund a Transaction. These may include but are not limited to unauthorised overdraft fees imposed by banks if there are insufficient funds in your bank account or "cash advance" fees and additional interest, which credit card providers may charge if they treat the use of the Service as a cash transaction rather than a purchase transaction.
you will only use the Service to send money to people you know personally and not to pay for goods or services. Suppose, in breach of this clause, you choose to pay third parties for goods and services using the Service. In that case, you acknowledge that has no control over and are not responsible for the quality, safety, legality, or delivery of such goods or services. Any such use of the Service is entirely at your own risk. If MEK-SKY CLOTHING AND REMIT Limited reasonably believes you are using the Service to purchase goods or services, we reserve the right to cancel your Transaction(s);
both you and the Recipients will only act on your behalf. You may not submit or receive a Transaction on behalf of a third person. Suppose you intend to offer or receive a Transaction on behalf of a company, business, or entity other than a human individual. In that case, you must first inform MEK-SKY CLOTHING AND REMIT Limited of your desire to do so and provide us with any additional information about the entity we may request so that we may decide whether to permit the Transaction.
in using the Service, you will comply with these Terms and Conditions and any applicable laws, rules or regulations. It is a breach of these Terms and Conditions to use the Service to send money (a) to a Recipient who has violated the Terms and Conditions or (b) in connection with illegal activity, including, without limitation, money laundering, fraud and the funding of terrorist organisations. If you use the Service in connection with illegal activity, may report you to the appropriate legal authorities;
when using our website or the Service or when interacting with MEK-SKY CLOTHING AND REMIT Limited, with another user or with a third party, you will not:
breach this Terms and Conditions, or any other agreement between you and MEK-SKY CLOTHING AND REMIT Limited
open more than one account without our prior written permission
provide false, inaccurate, or misleading information;
allow anyone else accesses to your registration details and will keep those details secure
refuse to confirm any information you provide to us, including proof of identity, or refuse to cooperate in any investigation
use an anonymous proxy (a tool that attempts to make activity untraceable); copy or monitor our website using any robot, spider, or other automatic device or manual process without prior written permission.
MEK-SKY CLOTHING AND REMIT Limited may, as necessary in providing the Service, store all information required of a Recipient to prove their identity or associated with their specific Transaction. Such proofs may include a suitable form of valid, unexpired identification from a list of acceptable papers provided by the Service Provider, a Transaction tracking number, a personal identification number (PIN), a "password", a "secret word", or other similar identifiers.
We do not accept any liability for damages resulting from non-payment or delay in payment of a money transfer to a Recipient or failure to perform a transaction under the Service because of any of these matters
5. Cancellation and Refunds
If you have any problems using the Service, you should contact us through the channels listed at the end.
You have the statutory right to cancel your agreement with us after submitting a Transaction. This right of cancellation continues until fourteen days after you have submitted the transaction or until we have completed the contract by paying the Payout Amount to the Recipient, whichever is the earlier. If you exercise your right to cancel under this clause, we may make a cancellation charge
If you wish to exercise your right to cancel under this clause, you must submit a written request to one of the contact points listed at the bottom of this Terms and Conditions, giving the Sender's full name, address, and phone number, together with the Transaction tracking number, Transaction Amount, and the reason for your refund request
Any refunds will be credited back to the same Payment Instrument used to fund the Transaction and in the same currency. No adjustment will be made for any currency fluctuations that may have occurred.
6. Collection of Information
Customer Identification Program. UK law and all European countries require all financial institutions to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers. Therefore, we may require you to supply us with personal identifying information, and we may also legally consult other sources to obtain information about you.
Verification and Checks. We will verify your residential address and personal details to confirm your identity. We may also pass your personal information to a credit reference agency, which may record that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information you provide will be treated securely and strictly by the Data Protection Act 1998
By accepting these Terms and Conditions, you authorise us to make any inquiries we consider necessary to validate the information that you provide to us. We may do this directly by asking you for additional information, requiring you to take steps to confirm ownership of your Payment Instruments or email address, or verifying your information against third party databases; or other sources.
Data Privacy Policy. You consent to our processing of your personal information to provide the Service, including for verification purposes as set out in this clause. You also agree to use such data for communicating with you and for statutory, accounting and archival purposes. You acknowledge that you have read and consented to MEK-SKY CLOTHING AND REMIT Limited's Data Privacy Policy. The Data Privacy Policy can be found by clicking here: Privacy Policy
Government Disclosures We may be required by law to provide information about you and your Transactions to the government or other competent authorities as described in our Data Privacy Policy. You acknowledge and consent to our doing this.
7. Intellectual Property
The MEK-SKY CLOTHING AND REMIT Limited website and the MEK-SKY CLOTHING AND REMIT Limited Service, the content, and all intellectual property relating to them and contained in them (including but not limited to copyrights, patents, database rights, trademarks and service marks) are owned by us, our affiliates, or third parties. All right, title and interest in and to the MEK-SKY CLOTHING AND REMIT Limited MEK-SKY CLOTHING AND REMIT Limited Online Site and the MEK-SKY CLOTHING AND REMIT Limited Online Service shall remain our property and the property of such other third parties.
The MEK-SKY CLOTHING AND REMIT Limited website and the MEK-SKY CLOTHING AND REMIT Limited service may be used only for the purposes permitted by these Terms and Conditions or described on this website. You are authorised solely to view and retain a copy of the pages of the MEK-SKY CLOTHING AND REMIT Limited website for your personal use. You may not duplicate, publish, modify, create derivative works from, participate in the transfer or sale of, post on the internet, or in any way distribute or exploit the MEK-SKY CLOTHING AND REMIT Limited website, the MEK-SKY CLOTHING AND REMIT Limited service or any portion thereof for any public or commercial use without our express written permission. You may not: (a) use any robot, spider, scraper or another automated device to access the MEK-SKY CLOTHING AND REMIT Limited website or the MEK-SKY CLOTHING AND REMIT Limited service; and/or (b) remove or alter any copyright, trademark or other proprietary notice or legend displayed on the MEK-SKY CLOTHING AND REMIT Limited website (or printed pages of the website). The name MEK-SKY CLOTHING AND REMIT Limited and other names and indicia of ownership of MEK-SKY CLOTHING AND REMIT Limited products and/or services referred to on the Money Transfer website are our exclusive marks or the exclusive marks of other third parties. Other products, services and company names appearing on the website may be the trademarks of their respective owners.
8. Warranties and Liability
We will refund you any benefit we receive as a result of any breach of our agreement with you (this means that, for example, where a money transfer has failed in such circumstances, we will refund you the Transaction Amount of the Service Fee).
If a money transfer is delayed or fails, you may have a right to receive a refund or compensation under laws relating to international money transfer services. We will provide you with the details of your rights to a refund or compensation if you contact us using the contact details at the end of this agreement.
Any claim for compensation made by you and a Recipient (who is not registered with us) must be supported by any relevant documentation
If any loss which you or a Recipient (who is not registered with us) suffers is not covered by a right to payment under the laws referred to in clause 8.2, we will only accept liability for that loss up to a limit which is the greater of: (a) the amount of any service charge; and (b) 200, unless otherwise agreed by us in writing. Our cap on our liability only limits a claim for loss arising out of any single transaction or related transactions, or (if a loss does not occur out of a trade or transactions) any single act, omission or event or related acts, omissions or circumstances. This means that if, for example, you suffer a loss because we fail to perform our agreement with you under two unrelated transactions, you might be able to claim up to 500.
We do not, in any event, accept responsibility for:
any failure to perform your instructions as a result of circumstances which could reasonably be considered to be outside our control;
malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us
any losses or delays in transmission of messages arising out of the use of any internet service provider or caused by any browser or other software which is not under our control
errors on the website or with the Service caused by incomplete or incorrect information you or a third party provided to us.
Nothing in this clause eight shall (a) exclude or limit liability on our part for death or personal injury resulting from our negligence or (b) exclude liability for our fraud.
Where you are sending a money transfer to a recipient who is not registered with us, you agree to accept the provisions of this clause 11 for yourself and on behalf of the Recipient
Your relationship is with MEK-SKY CLOTHING AND REMIT Limited only. You agree that no affiliate or agent of MEK-SKY CLOTHING AND REMIT Limited owes you any duty of care when performing a task which would otherwise have to be performed by MEK-SKY CLOTHING AND REMIT Limited under its agreement with you
You agree to indemnify and hold harmless MEK-SKY CLOTHING AND REMIT Limited, our subsidiaries, affiliates, officers, directors, employees, agents, independent contractors, advertisers, partners, and co-branders from all loss, damage, claims, actions or demands, including reasonable legal fees, arising out of your use or misuse of this website or Service, all activities that occur under your password or account email login, your violation of this Terms and Conditions or any other violation of the rights of another person or party.
9. Electronic Communications
You acknowledge that these Terms and Conditions shall be entered into electronically and that the following categories of information ("Communications") may be provided by electronic means:
These Terms and Conditions and any amendments, modifications, or supplements
Your records of transactions through the Service.
Any initial, periodic or other disclosures or notices provided with the Service, including those required by law, without limitation
Any customer service communications, including communications concerning claims of error or unauthorised use of the Service.
Any other communication related to the Service or MEK-SKY CLOTHING AND REMIT Limited.
The Service does not allow for Communications to be provided in paper format or through other non-electronic means. You may withdraw your consent to receive Communications electronically, but if you do, your use of the Service shall be terminated. You must contact us using our contact information at the end of these Terms and Conditions to withdraw your consent.
To access and retain Communications, you must have or have access to the following:
- An Internet browser that supports 128bit encryption, such as Internet Explorer version 4.0 or above
- An email account and email software capable of interfacing with MEK-SKY CLOTHING AND REMIT Limited's email servers;
- A personal computer, operating system and telecommunications connections to the Internet capable of supporting the foregoing
- Sufficient electronic storage capacity on your computer's hard drive or other data storage unit and
- A printer capable of printing from your browser and email software. In addition, you must promptly update us with any change in your email address by updating your profile at MEK-SKY CLOTHING AND REMIT Limited
10. Termination
Either party may terminate these Terms and Conditions on one day's written notice
We may terminate this Terms and Conditions with immediate effect if you:
become, or are likely to become, insolvent or are declared bankrupt;
are in breach of any provision of this Terms and Conditions;
your use of the Service or the website is disruptive to our other customers, or you do anything which, in our opinion, is likely to bring us into disrepute;
breaches or attempts to breach the security of the website (including but not limited to: modifying or attempting to modify any information; unauthorised logins, unauthorised data access or deletion; interfering with the service, system, host or network; reverse engineering of any kind; spamming; hacking; falsifying data; introducing viruses, Trojan horses, worms or other destructive or damaging programs or engines; or testing security in any way);
11. Complaints
If you wish to make a complaint about any aspect of the MEK-SKY CLOTHING AND REMIT Limited service, please send your complaint in writing to the address shown on the Contact Us page or by email to support@mekskymoney.com
We will acknowledge receipt of your complaint within two business days. We will investigate your complaint and come back to you with the results of our investigation no later than seven business days after receipt of your complaint. If you are not satisfied with how we have dealt with your complaint or the outcome, then you may refer the matter to 207 Walworth Road, London, SE17 1RL
12. General
Governing law: this Agreement will be governed by English law, and the parties submit to the exclusive jurisdiction of the English Courts
No Waiver: The failure of MEK-SKY CLOTHING AND REMIT Limited service to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.
Modification: We may modify these Terms and Conditions from time to time without notice to you, except as may be required by law. You can review the most current version of the Terms and Conditions by reviewing this website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of a revision or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify these Terms and Conditions and acknowledge that any attempts by you to modify these Terms and Conditions shall be void
Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements relating to the subject matter of this agreement
Severability: If any provision of the Terms and Conditions is found by an arbitrator or a court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavour to give appropriately valid effect to the intention of the Terms and Conditions as reflected in the provision. The other provisions of the Terms and Conditions shall remain in full force and effect
Any external links to third-party websites on the website are provided as a convenience to you. We do not control these sites in any way. We are not responsible for the accuracy, completeness, legality, or other aspects of these other sites, including any content. You access such websites at your own risk.
Security
We take security very seriously at MEK-SKY CLOTHING AND REMIT Limited service. We work hard, using state of the art security measures to ensure that your information remains secure. The MEK-SKY CLOTHING AND REMIT Limited service is a safe and convenient way to send money to friends and family and other people you trust. However, we advise you to consider very carefully before sending money to anyone you do not know well. In particular, you should be very cautious of deals or offers that seem too good to be true. They may be scams. If you know anyone or any entity misusing the Service, please email us using our contact form. Similarly, if you receive emails from MEK-SKY CLOTHING AND REMIT Limited service, which you suspect may be "phishing" (fake) emails, please forward them to support@mekskymoney.com.