We take the security of your money seriously — that's why we ask you for more information from time to time.

We’re a financial institution, so we need to know who's using our service. It helps us combat money laundering, and keep everyone's money safe.

Sometimes, we need to ask for additional documents once a transfer has started. Rest assured our team will work tirelessly to verify these documents as soon as possible to get your money moving again.

Identity Verification

Everything on the document you share should match the information on your account with us. Make sure the photo isn’t blurry or covered, so we can see all the info. If there's information on the back of your document, we'll need to see that, too.

Address Verification

We might ask to verify your address when you use our website. We're a financial institution, so we need to know who's using our service and where they live. It helps us combat money laundering, and keep everyone's money safe.

When we verify your address, we ask you to share a document that has the same address as you list on your account with us.

The address proof must be issued to your personal address. We cannot accept address proofs that have been issued to a business.

We'll ask you to provide a high quality photo or scan of a document with your valid address document. It should show:

Sending large amount

When you send a large amount using our service, we need to verify your account as usual. But, depending on how much you send, we may also need to check how you got the money you're sending. This is called your source of wealth.

Sometimes, we’ll just ask you to tell us how you got the money. But we might also need to see documents that prove your source of wealth. You can send us your documents in original language, we don't need official translations.

Here are some examples of documents that we might ask for, depending on where your money comes from. These are just examples, and it’s possible we could ask for documents that aren’t on this list.

How does verification work?

Once you've opened your account with us, we'll need to verify your identity, usually with some photo ID, proof or address, and/or a picture of you holding that ID. It usually takes about 2 working days.

The way we verify you depends on a few things:

• The amount you send
  • When you send larger amounts, we might need to see additional documents that show how you got the money.
  • When you send smaller amounts, we'll usually verify your identity.
• The currency you send
  • Some countries require some proof of identities to send any amount.
  • Some currencies require further identification.
• How many transfers you've made
  • While we might only verify your identity at first, we might need to verify your address later on.

Troubleshooting verification

We hope you don't have any issues with verification. But here are a few tips in case you do.